Return & Exchange

• Plants are living things, so we cannot 100% guarantee any plant will thrive in your space.

• We work hard to choose the healthiest plants and give you everything you need to succeed - including detailed care instructions.

• But once the plant is delivered to you, we cannot be responsible for its behavior. If you see any signs of distress, please contact us right away, so we can help you.

Above all, make sure you’re ready for plant parenthood.Your plant relies on you to give it healthy living conditions. We’re here to help — and provide answers to your questions — but, at the end of the day, you’re the plant’s guardian. And your plant can’t survive without your love and care.

When choosing a plant, you can also Read Care Instructions of Each and every plant you buy — to make sure you’re choosing the plant that’s right for your space.

1. Plants are living and perishable, and just like any living things require proper environment and care.

2. Our job is to choose the healthiest and best looking plant(s) for you.

We guarantee that all of our plants are in healthy condition free from visible pests and disease at the time of sale. Once a plant is delivered to you it is beyond our control, and we cannot be responsible for a plant behavior.

3. We provide care instructions but these instructions are just guidelines and watering frequency, care routine will vary depending on temperature, air circulation, light and humidity in a space.

4. All plants go through acclimation period after being delivered and during major season changes. Some lower leaves might turn yellow or brown, plant might drop some leaves during these periods.

5. Make sure your plant is not placed near Heat or AC source. It is best to keep consistent room temperature throughout the seasons and not turn off Heat or AC when away or traveling. The best temperature ratio for almost any plant is 60F-75F.

• If your plant(s) or planter(s) arrive damaged, we will replace it* after few checks. Notify us just after receiving product, and we will send a replacement asap.

One can choose the same type of plant or any other type of plant that is available for the existing planter’s shape and color, previously purchased from GREENIUM.

Pick up and delivery fees vary depending on a pick up location and plant size.

Planters/accessories may be returned up to 30 days from date of purchase.

Purchaser is responsible for return shipping costs. All Shipping fees are non-refundable.

Returns of used items will not be accepted.

1. If order is canceled by a customer prior a delivery date, a customer will get a full refund.

2. If order is canceled on a day of delivery, a customer will get a full refund minus 20% of Purchase Value + Shipping Charge.


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